ServiceNow Technical Services Leader (AMS)

Who We Are:

The Anti is a solution-driven, forward-thinking, culture-focused organization. We drive successful implementations that deliver value to our customers NOW. We're fluent in ServiceNow, we're fluent in HR, and we're uniquely positioned to become the leading partner in Employee Experience solutions powered by ServiceNow.

What We’re Looking For:

The Technical Services Leader (AMS) is a key member of our Advisory and Managed Services (AMS) teams who designs, develops, tests, and deploys solutions for our customers. The Technical Services Leader (AMS) understands the need to leverage their extensive knowledge of what works and what doesn’t work.

What You Will Do:

Be the One to -

• Has a keen understanding of the products we implement and our customer’s business
• Serve as primary customer contact for managed service engagements on the ServiceNow platform
• Project manage all aspects of ServiceNow projects for our customer
• Lead engagement ramp, engagement execution, and engagement close activities
• Coordinate and schedule requirement workshops, and development, testing, and deployment activities with customers
• Engage in timely and effective communications to customers, provides status reports, and facilitate executive steering committee meetings
• Evaluate the risks, anticipate issues, mitigates, and resolves
• Demonstrate beginning understanding of technical consultant methodologies and principles
• Develop a keen understanding of the products we implement and our customer’s business
• Participates in pre-sales activities as needed
• Identify opportunities for future selling within the current engagement (AMS extension, and non-AMS related work)
• Participate in Code Promotion activities
• Participate in peer review testing and provide test steps used during peer review
• Mentors Managed Service Consultants to continue to hone their skills.
• Demonstrates understanding of technical consultant methodologies and principles
• Develop the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI Search, etc)
• Lead design workshops and design activities to help shape requirements
• Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
• Write well designed, testable, efficient code
• Participate in stand ups and sprint demos
• Document configurations, reports, and development work
• Collaborate with and support your teammates
• Document configurations, reports, and development work
• Assist our customers with executing testing scenarios and plans
• Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations
• Maintain certifications, knowledge of new features with each release, and commit to continuous learning
• Create and update required documentation such as workshop agendas, stories, test cases, process guides, and flow diagrams
• Deliver excellence
  
• Be agile, stay agile

What You Need:

• 2-6 years of experience with IT project-based work in HR
• Proven consulting experience leading the definition and deployment of processes/solutions in client environments
• The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business process and/or technical problems during project delivery
• Strong experience in requirements gathering, including experience in creating process documentation
• First-class communication and presentation skills
• Strong interpersonal skills, customer-centric attitude
• ServiceNow or comparable case management implementation experience- PLUS

What We Offer:

• Competitive Health Benefits
• 401(K) with a 3% contribution
• Vacation, Volunteer, and Sabbatical benefits
• A collaborative and agile working environment
• World Class co-workers with extensive ServiceNow experience
• Continuous learning culture

The Anti is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.