ServiceNow Experience Design Consultant

Seeking: Experience Design Consultant

Who We Are:

The Anti. We are building a world-class service organization designed to add value to our customers NOW. We are uniquely positioned due to our ServiceNow expertise and close relationship with ServiceNow to be the leader in designing and delivering exceptional employee experiences. Yes. The Leader.

What We’re Looking For:

As our Experience Design Consultant, you will be responsible for supporting and creating best-in-class ServiceNow employee experiences.

Responsibilities:

• Understand technical, complex use cases with the EX team to aid in the support and delivery of determined design solutions
• Understand and document client-specific experiences customers will encounter
• Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
• Create training and support materials for client deliverables and internal documentation
• Unit Testing: work closely with developers to ensure the design specifications are feasible and implemented as intended
• Work with cross-functional client teams throughout the engagement lifecycle
• Effectively communicate your recommendations to developers and other key stakeholders
• Address and adapt to client and business needs

Qualifications:

• 5-7 years experience with the ServiceNow platform (In any capacity ie. HR, ITSM, Change, Problem)
• 2-4 years of experience building and managing knowledge bases or process documentation
• Ability to translate client requirements into acceptance criteria
• Ability to support multiple initiatives for a wide range of clients
• Experience working within a technology platform or design system with well-defined constraints
• Ability to articulate and champion design solutions proposed by Sr Experience Design Consultants
• Outstanding written and verbal communication skills, and ability to present work to and lead design discussions with executives and large groups
• Problem-solving skills to determine solutions to user interface challenges
• Strong attention to detail and organized
• Perform in a fast-paced, dynamic design process under minimal supervision
• Strong meeting facilitation skills and effective solicitation of Customer Engagement
• Effective multi-tasking and time management skills with a determined focus on prioritizing tasks

What We Offer:

• Competitive Health Benefits
• 401(K) with a 3% contribution
• Home Office and Fitness Reimbursement
• Vacation, Volunteer time, and Sabbatical benefits
• World Class co-workers with extensive ServiceNow experience
• Continuous learning culture

The Anti is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.